Cultivating job happiness and inner peace at Pizza 4P
By 2DAYSMOODIES | 24/10/2023
Pizza 4P's Customer success story
At Pizza 4P's, their journey began with a profound vision – To make the world smile for peace. The name "Pizza 4P's" stands for "Pizza for Peace", embodying their aspiration to make the world radiate with smiles of peace. In a world where genuine smiles, contentment, and tranquility are often in short supply, they set out to make a difference, one smile at a time.
Established in 2011, Pizza 4P's has since expanded to 31 locations across Vietnam and Cambodia, with new horizons beckoning in India and Japan. With nearly 3,000 dedicated employees for which they proudly refer to as “partners”, as they embarked on a transformational journey to enhance their partner engagement and customer experience.
Prior to embracing the 2DAYSMOOD platform nine months ago, their partner engagement strategy relied on limited surveys using Google Forms. These surveys offered limited actionable insights, with data seldom communicated to their leaders, managers, or partners. Their mission of promoting mindfulness and inner peace required a more robust approach.
Pizza 4P's partnering with 2DAYSMOOD
The introduction of 2DAYSMOOD marked a turning point for Pizza 4P's. They took a bold step by involving all area managers and store managers in their partner engagement efforts. Empowered with actionable data, they were entrusted to effect change at the individual store level, armed with clear goals – achieving a 65% participation rate and a 75% happiness trend line. These goals were communicated extensively to their leadership team.
The transition to weekly and bi-weekly surveys, with each survey taking just 15-20 seconds to complete, was something Pizza 4P’s partners were not accustomed to. It was a shift towards a more dynamic and responsive approach to understanding partner sentiment.
Achieving remarkable results
The impact of 2DAYSMOOD on Pizza 4P's was nothing short of astonishing. Their participation rate surged from a mere 25% to the desired 65% in a 6 month period, a testament to the engagement fostered by the platform. Importantly, their partner retention rates among junior staff improved by an impressive 10%, coinciding with a notable upswing in store sales. Their Employee Net Promoter Score (eNPS) witnessed a significant 12-point increase.
The recipe for success
So, how did they achieve such remarkable success? The key factors were inclusivity and empowerment. By providing all managers access to the data and instilling a sense of ownership, each store was empowered to take action. Goals were set in advance and diligently pursued. Their active culture team organized coaching sessions for managers, fostering discussions on results and brainstorming improvement ideas.
One revelation from the data was the significance of colleague relationships. They revitalized their monthly 'WOW Parties,' an occasion to celebrate and recognize partners for their contributions. They also created an education element at these parties by sharing tools with partners to work on themselves personally and professionally to take back to their store. They continued the sharing of their vision, values, and company purpose during local events, thereby aligning their partners with their vision.
Another major initiative was having area managers craft specific actions for culture improvement based on open-ended survey responses. This allowed the partners to have a voice. Weekly meetings held with these managers became a forum for tracking progress and reporting results.
The impact of 2DAYSMOOD
Pizza 4P's acknowledges the invaluable support provided by 2DAYSMOOD. The 2DAYSMOOD tool served as a catalyst for their cultural transformation, ensuring that everyone was engaged, results were transparently shared, actions were taken, and leaders and managers were held accountable.
Going Beyond: The workplace became more harmonious, and the joy of partners was palpable. The atmosphere resonated with a shared commitment to their vision of delivering WOW, sharing happiness, both among partners and customers.
The future of Pizza 4P's
With the foundation of a positive culture firmly in place, Pizza 4P's continues to thrive. They are now poised to expand into new markets in India and Japan, taking their message of peace and happiness even further. The success achieved with 2DAYSMOOD serves as a testament to the power of inclusivity, empowerment, and data-driven decision-making in fostering a culture of genuine well-being and satisfaction.
Their journey of Pizza 4P has been challenging, but the smiles on their partners' faces tell a heartwarming story. Pizza 4P's is a company that genuinely values the voices of its partners. With a positive culture firmly in place, they continue to spread peace and happiness, with 2DAYSMOOD by their side, making a significant contribution to peace and happiness, one pizza and smile at a time.
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