eNPS calculation

Research your employee engagement

The employee Net Promoter Score (eNPS) shows to what extent employees are ambassadors for their employer. By performing an eNPS calculation, you map out the percentage of promoters, passives and detractors in your organization. This score can range from -100 to 100, and shows whether employees would recommend your organization as an employer to others. The score therefore provides important information about employee engagement.

Free advice & scan!

Why are internal ambassadors so important?

The employee Net Promoter Score says a lot about the experience of your employees (or the employee experience). Employees who would recommend you as an employer to others experience more intrinsic motivation and are more enthusiastic and engaged. This enthusiasm is also contagious. Not only in teams, but also when recruiting new employees or attracting new customers. Research shows that your own staff is increasingly successful in recruiting new talent these days. This makes the eNPS the most important KPI of your organization.

In short, employees who are ambassadors ensure growth. The employee Net Promoter Score shows how many ambassadors your organization has, and where you can improve! 

See how that works!



They are being heard!


Fast and anonymous


More work happiness


Points to improve!

Data driven

Monitor effects


Energetic work climate

Why do an eNPS calculation for a strong culture?

Every organization has an employer brand. Both for (new) employees and business stakeholders. Are you seen as a socially responsible and attractive employer?

The employee Net Promoter Score (eNPS) provides insight into that employer reputation and how you can improve it. It is also an internationally validated measurement method. Your own employees rate on a scale from 0 to 10 to what extent they would recommend the organization as a good employer. The results then present 3 groups that deserve attention: detractors, passives, and promoters.

KPI of sustainable employability

Attraction of new talent

2.5x more revenue

Intrinsically motivated employees relatively generate 2.5 times more revenue

39% of staff works harder

39% of employees would work harder if they were happy in their job position

59% less staff turnover

By paying attention to employee happiness and satisfaction, you will retain talent

How to do an eNPS calculation

To do an eNPS calculation, you only need one question: "How likely is it that you recommend [organization] as a good employer to others?" You can send this question to your employees in 15 seconds. They then give a score on a scale of 1 to 10. If employees give a 1 to 6, they are detractors. Employees who give a 7 or an 8 are considered passives. If they give a 9 or 10, those are your ambassadors.

To calculate the eNPS, the tool automatically makes a calculation: the % promoters - the % detractors = the eNPS. So imagine, 60% of your employees rate you as an employer a 9 or 10, then you have 60% ambassadors. If 15% give you a 1 to 6, you have 18% detractors. Your eNPS is then: 60% - 15% = 45.

To offer some perspective: in 2019 the average eNPS in the Netherlands was 42. Not there yet? Don't stress, there are countless ways you can improve your eNPS. Starting to measure employee satisfaction is one of them!

60% ambassadors - 15% critics = an eNPS of 45


How to calculate eNPS and increase engagement in 3 steps

Kickstart a culture of employee happiness!

• Calculate employee Net Promoter Score
• Find the causes of (dis)satisfaction
• Monitor moods and remote happiness

  Our eNPS has increased from 16 to 35. I think that is a huge compliment, because it means that more and more of our employees are becoming involved ambassadors for Soltegro. Because we regularly calculate the eNPS, we get tools for improvement!
Hans de Man
CEO, Soltegro

How does it work?

Measure and improve: this is how the eNPS calculation works

With the 15 second survey from 2DAYSMOOD you measure the eNPS of your organization (and much more!). Not once, but frequently. This way you can keep an eye on the trends and improvements of this KPI, in smart dashboards, at team and organizational level.


You ask how your employees are doing, by mail or the 2DAYSMOOD app

Mood in 15 seconds


You ask how likely it is that your employees recommend you as an employer to others

eNPS calculation


Discover where your promoters and detractors are. Start conversations!

Analysis & action

66% less sick leave

Absenteeism decreases by 66% when employees in your organization are engaged

80% more focus

Happy employees spend 80% of their work week focused on what they are paid to do

180% more energy

Engaged employees have 180% more energy during work

More measuring modules

What other topics do you need feedback on?

robin g
jeannette kool, 2daysmood
jeroen kuiper, 2daysmood
rianne klemann, 2daysmood
jan herman, 2daysmood
emma sluman, 2daysmood
ina haverhals, 2daysmood
inge beckers, 2daysmood

Happy employees make happy customers

These (HR) managers use 2DAYSMOOD and make real impact!

How? Our measuring method is the renewed employee survey, because it’s faster, easier and science based. A continuous source of data with which you can improve your (team) culture step-by-step and increase employee happiness. In short, that is profitable for your organization!

jan herman, 2daysmood

Jan-Herman Hanskamp

HR director, Royal Rotra Group
"2DAYSMOOD is highly valuable, because you gain continuous insight into your company culture, collect targeted feedback and are able to see trends."
emma sluman, 2daysmood

Emma Sluman

Project manager sustainable employability, ProRail
"Since we use 2DAYSMOOD every week, we have more grip on our culture. For instance, the experience of workload and what drives employees."

Rita Blankenberg

HR Business Partner Digital, Municipality Alphen a/d Rijn
“The look and feel is happy and the data is useful. For example, the continuous feedback divided into teams, shows you exactly what you can improve.”
robin g

Robin Gerritsen

Director Recruitment, Tempo-Team (Randstad)
“Firstly the number of happy employees has increased from 66% to 80% in five months. And secondly we continue to see a positive trend!”

Leading Organizations
Work with 2DAYSMOOD

4,4 reviews

Get in touch for free advice, a demo or quick scan!

Always the employee survey that suits you.

Do you want to increase happiness in your teams? Collect feedback on a specific subject? Monitor stress in real-time? Or do you need a baseline survey to get insight in the drivers of your culture?

We are happy to help with your specific challenge, using:

  • Our expertise, experience and energy!
  • A demo of our tool (if you like)
  • The opportunity to try it for free
  • Or enjoy reading our brochure

Questions for our strategic happiness expert?


Dr. Marvin Deitz

[email protected]

+1 877 560 5790

Get in touch!

Demo EN

  • This field is for validation purposes and should be left unchanged.

Cookies on 2DAYSMOOD
We and third-parties use cookies on our website. We use cookies for statistical, preferences and marketing purposes. Google Analytics cookies are anonymized. Your preference can be changed by clicking 'Change options'. By clicking 'Accept' you accept the use of all cookies as described in our privacy-statement.
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.
Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.
Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.