eNPS calculation | Research your employee engagement

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How to calculate the eNPS

To calculate the eNPS, you need just one question: "How likely are you to recommend [organization] as a good employer to others?" This question is asked to your employees, who rate it on a scale of 1 to 10. Employees giving a score of 1 to 6 are considered detractors. Those giving a 7 or 8 are passives. Scores of 9 or 10 indicate promoters.

To calculate the employee Net Promoter Score, the tool automatically performs the calculation: % promoters - % detractors = eNPS. For example, if 60% of your employees give you a 9 or 10, you have 60% promoters. If 15% give you a score of 1 to 6, you have 15% detractors. Your eNPS would be: 60% - 15% = 45.

For some perspective: in 2019, the average eNPS in the Netherlands was 42. If you're not there yet, don't stress; there are numerous ways to improve your eNPS. Starting with measuring employee satisfaction is one of them!

60% promoters - 15% detractors = an eNPS of 45

Why are internal ambassadors so important?

The Employee Net Promoter Score provides in-depth insight into how your employees experience the organization, also known as employee experience. Those willing to recommend you as an employer show a higher degree of inner drive and are significantly more motivated and dedicated. Their enthusiasm spreads like wildfire, not only within teams but also plays a crucial role in attracting new talent and customers. Recent research shows that your own employees increasingly play a key role in successfully attracting new talent. This makes eNPS the most crucial KPI for your company.

In summary, employees who act as ambassadors for your organization drive growth. The Employee Net Promoter Score reveals the number of ambassadors within your organization and provides insight into areas for improvement!

“Our eNPS has increased from 16 to 35. I consider this a huge compliment because it means more and more of our employees are becoming engaged ambassadors for Soltegro. By regularly calculating our eNPS, we gain actionable insights for improvement!”

Hans de Man

CEO, Soltegro

To do an eNPS calculation, you only need one question: "How likely is it that you recommend [organization] as a good employer to others?" You can send this question to your employees in 15 seconds. They then give a score on a scale of 1 to 10. If employees give a 1 to 6, they are detractors. Employees who give a 7 or an 8 are considered passives. If they give a 9 or 10, those are your ambassadors.

To calculate the eNPS, the tool automatically makes a calculation: the % promoters - the % detractors = the eNPS. So imagine, 60% of your employees rate you as an employer a 9 or 10, then you have 60% ambassadors. If 15% give you a 1 to 6, you have 18% detractors. Your eNPS is then: 60% - 15% = 45.

To offer some perspective: in 2019 the average eNPS in the Netherlands was 42. Not there yet? Don't stress, there are countless ways you can improve your eNPS. Starting to measure employee satisfaction is one of them!

60% ambassadors - 15% critics = an eNPS of 45

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“What appeals to us about 2DAYSMOOD is the ability to perform both horizontal and vertical analyses of the data. Additionally, you have a lot of freedom in designing the surveys. From organization-wide surveys to team-level measurements."

Boudewijn Trompert

Senior Recruitment Marketer, Facilicom

"What we see, for example, is that internal changes are immediately reflected in the data. This is very helpful, of course, as it makes it easy to start the conversation."

Lale Izmirli

People Operations Professional, CarCollect

We are happy to help you with any challenge by providing advice on topics such as workplace happiness, satisfaction measurement methods, and custom solutions.

Martin Meulenkamp

HR Employee Happiness Expert

Discover with eNPS if your team truly supports you as passionate representatives

How to calculate the eNPS

Why are internal ambassadors so important?

Hans de Man

How to perform an eNPS calculation?

60% ambassadors - 15% critics = an eNPS of 45

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Ask the right question at the right time

Always access current data and spot trends

From data to action, make targeted progress

Insight at various team levels with HR dashboards and benchmarks

Easily integrates into the existing ecosystem

Unlock superior HR insights with integrated KPIs

Whitepaper: Calculate eNPS and Increase Engagement in 3 Steps

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Every response we receive is handled with strict confidentiality and anonymity

Based on science in collaboration with Utrecht University

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