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The Municipality of Alphen aan den Rijn makes workplace happiness an organizational goal

Result 1
24%

Increase in App

Downloads

Result 2
2.5M

App

Downloads

Hoe gemeente Alphen aan den Rijn werkgeluk vergroot op basis van data.

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About Gemeente Alphen aan den Rijn

 

Since January 2019, the Municipality of Alphen aan den Rijn has been using the 2DAYSMOOD tool to continuously measure mood and engagement among employees. This approach is part of their broader organizational and cultural transformation aimed at agility, efficiency, and accountability at all levels.




The Challenge

The Municipality of Alphen aan den Rijn focuses on an agile organization where employees work in teams and fulfill assignments instead of fixed roles. By measuring whether goals, including workplace happiness, are achieved in short cycles, they use weekly surveys that require little time but provide valuable insights.

Rita Blankenberg, HR Business Partner Digital at the municipality, explains: “The look and feel are happy, and the data is useful! With continuous feedback and team breakdowns, you know exactly what you can improve."

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The result with 2DAYSMOOD

Using the 2DAYSMOOD tool, employees receive weekly surveys via an app or email. These start with a question about how they feel and why, followed by content-specific questions. The results are presented in a dashboard, helping to identify trends and take targeted actions.

A practical example showed that leadership was initially rated low. However, deeper investigation through the tool revealed that the workload was high, despite good relationships with managers and a safe work environment. This enabled managers to have targeted conversations and take action to distribute the workload and promote personal leadership.

“Our goal is for employees to rate their employer with an 8. We measure this by asking the eNPS question once a quarter,” says Rita.

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“The look and feel are happy, and the data within 2DAYSMOOD is useful! With continuous feedback and team breakdowns, you know exactly what you can improve."

Rita Blankenberg

HR Business Partner Digital at Gemeente Alphen aan den Rijn

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