Do you have questions about our services, our philosophy or our team?
Please find below our answers to frequently asked questions about 2daysmood,
the 15-second-survey itself, the online manager dashboard, our expert services, the technical requirements
and the answers in case you are the Administrator of your organization.
Questions about 2daysmood
How many years of experience in the workfield of Human Resources do you have?
What type of customers do you have? (e.g. company size, industry)
Are you operating internationally?
Do you work with partners?
Yes. We are working with international sales and implementation partners. We are looking forward to discussing a potential partnership with you if you are interested. Please contact Martin Meulenkamp.
Questions about our survey
Are your survey questions scientifically proven?
Why do you measure emotions?
Can you really get valuable insights through a 15-second-survey?
We measure specific drivers of engagement over a period of time to get insights in trends throughout time. These trends give information about the effect of changes in the organization on mood and engagement. We create a continious feedback loop in organizations, through frequent 15-second surveys, weekly reports that spark action and an online dashboard for managers.
Can the survey be customized for an organization?
Is there an option to set up different frequency and target audience for the survey?
On which day and at what time will employees receive the 15-second-survey?
This can be decided and planned by the assigned administrator for your organization. In our online survey platform, the administrator has the right and control to set up the surveys for your organization. We recommend organizations to send out the weekly survey at the second, third or fourth day of the working week, around 10:00 am – after employees checked their first emails and had their first coffee.
Is data collected anonymously?
Do you have an app-based solution?
What is the average response rate, when measuring frequently?
How do you ensure continuous high response rates?
Do you provide survey in English language and other language options if possible?
Do you also provide an annual engagement survey?
Questions about the online manager dashboard
Is it possible to see the collected data for different target groups in the organization?
Yes, in our online dashboard, data can be analyzed through different filters, such as gender, age, seniority in the organization. Results can be broken down to location, department and team level. A dashboard heat map helps interpret data for different filtered target groups at a glance.
Do you provide simply and consice reports?
Yes, our weekly reports are sent to both team manager and team members and are simple and easy-to-read. In addition, our real-time online dashboard is intuitive and easy to understand. The dashboard is accessible to managers and HR representatives.
Do you report in real-time?
Yes, in our online dashboard, data is reported and analyzed in real-time.
Do you provide advice to line managers to action upon?
Yes, a weekly team report with reflection question, tip or piece of advice is sent to line managers on a weekly basis. Typically, line managers discuss the report with their team at their weekly meeting.
Do you provide advice to employees to action upon?
Yes, the same weekly team report with reflection question, tip or piece of advice is sent to employees as well.
Questions about expert services
What additional services do you provide for managers?
We offer to write quarterly reports, provide additional consulting to managers to help interpret their data and undertake the right actions, we conduct HR interventions based on organizational issues discovered through our survey. In addition, we can be booked as a keynote speaker or workshop hosts.
Questions about technical requirements
Are the survey response screens mobile friendly?
Yes, the response screens are mobile friendly.
Do you provide a cloud-based solution (SAAS) ?
Yes, we are a cloud-based solution.
Is your survey secure?
Yes, the survey is secure. We treat all data with the utmost care. We will not share any personal information. Information is grouped on such a level that it is impossible to track it to an individual. Furthermore, all data is encrypted. We comply with the European General Protection Regulation (EUGDPR) and on data-level with ISO27001. For the software, this is an ongoing process.
What is your uptime and solid backup/disaster recovery processes?
We guarantee a +>99,5% uptime. Maintenance is scheduled outside office hours as much as possible. Data and software backups are continuously made and stored in a secondary data center. On hardware side there is a 99,9999% guaranteed uptime from our specialized partner. In case of a disaster, the secondary location will be activated. In this case, the platform will be up and running again within 4 hours.
Questions about administrative support
Do you provide administrative support?
Yes, administrative support is included in our yearly license. Our online administrator dashboard is intuitive and easy to handle and can be fully operated by an organization internally.